Terms and Conditions

Terms And Conditions

1. These Terms

1.1  It is important that you read these terms and conditions of sale carefully before ordering any Product(s) from shoplees.co.uk. Together with our Privacy Policy, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.

1.2  By placing an order for any Product(s) on this Site you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.

1.3  By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.

2.  About Lees Jewellers

2.1 We are Lees Jewellers Ltd, a company registered in England and Wales at Companies House. Our registered office is 27 Maryport Street, Devizes, Wiltshire, SN10 United Kingdom and our registered number is 05420360.

2.2 You can contact us at that address, or via email at sales@leesjewellers.co.uk or by telephone on +44 (0)1380 723347 between the hours of 9am - 5.30pm GMT, Monday - Saturday.

3. The Contract

3.1  Orders are submitted via Shoplees.co.uk as set out in this clause.

3.2  Once you are ready to make a purchase, click on "Add to cart" to add the Product(s) you wish to purchase to your Shopping cart. Then proceed by clicking "checkout" to complete your Order.

3.3  Once you have reached the checkout page, you must provide your contact details including your shipping address, select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged) and input your payment details.

3.4   It is your responsibility to ensure that your Order is correct before submitting it to us.

3.5  We will then send you an email, including your order reference number, to acknowledge that we have received your Order. This is sent to the email address you provide when making your purchase. 

3.6  If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested.

3.7  Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time we send an order despatched email and it is at this point that a legally binding contract is formed between you and Lee’s Jewellers Ltd for the purchase of Products.

3.8  If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.

3.9  Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

4. Making a Change to the Contract

4.1  If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.

4.2  Unfortunately, if we have already sent you the second email referred to in cl 3.7 we are unable to change your Order, although you will still have the rights to cancel described below.

5. Price

5.1   When you submit your Order, you are agreeing to buy the Product(s) at the price set out in the Order. 

5.2 Prices are inclusive of VAT in the UK.  Delivery charges where applicable will be shown when you view the Product(s) in your Shopping Bag.

5.3 The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.

5.4  Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming dispatch of your Order.

5.5  It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

6. Payment

6.1  All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro and Paypal. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.

6.2  For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) you have ordered as a result.

6.3  We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.

7. Delivery

7.1  We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.

7.2  If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.

7.3  Legal title to the product purchased will pass to you upon shipment of your order. Risk in the product will remain with Lee’s Jewellers Ltd until it is delivered to you at the address specified when you placed the order.

8. Damaged or Defective Product(s)

8.1  Except for consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).

8.2  You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact us as soon as possible with your Order reference number to hand.

8.3  If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). 

9. Exchanges and Returns

9.1  Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 100 days afterward, beginning on the day the Product(s) are delivered to you, or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 100 days and request a refund or an exchange.

9.2  To cancel a Contract, you must clearly inform us, preferably by email to : sales@leesjewellers.co.uk or by telephone on : +44 (0)1380723347 giving us your name, address and Order reference number.

9.3  You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.

9.4  To return (or exchange) the Product(s), you should package the parcel securely using the original packaging. Making sure you include a note of your name, address, the order number and reason for return inside the parcel and then return it to us, by hand, courier or by recorded delivery mail or other form of certified mail to the following address: Lee’s Jewellers Ltd, 27 Maryport Street, Devizes, Wiltshire, SN10 1AG. 

9.5  If you cancel a Contract between us within the 100 day period (see above), we will process the refund due to you as soon as possible and within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.

9.6 We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

9.7  For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.

10. Liability

10.1  If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2  Nothing in these Terms of Sale will limit our liability for fraud, death or personal injury caused as a result of our negligence, or breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.

10.3  We only supply Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Notices

11.1  All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.

11.2  Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.

12. Privacy

12.1  Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.

13. Miscellaneous

13.1  No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.

13.2  If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.

13.3  A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.

13.4  We will try and solve any disagreements quickly, fairly and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the United Kingdom.